This Privacy Policy applies to the use of www.ybrcounseling.com and all affiliated webpages operated by Yellow Brick Road Counseling, LLC ("Practice," "we," "our," or "us").
Your privacy is very important to us. We are committed to protecting the confidentiality, integrity, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, maintain, disclose, and safeguard personal information obtained through our website, communications, and outpatient mental health services.
By using our website or services, you consent to the practices described in this Privacy Policy.
General Privacy Principles
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We collect, use, retain, and disclose personal information only as necessary to:
Personal information will be retained only as long as necessary to fulfill these purposes, comply with legal requirements, and meet professional record retention obligations.
We collect information by lawful and fair means and, where appropriate, with the knowledge and consent of the individual concerned.
We protect personal information using reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, copying, use, alteration, or destruction.
Information We Collect
We may collect information voluntarily provided by you, including:
Website Analytics and Cookies
Our website utilizes Google Analytics and other server-based analytics tools to help us better understand visitor interactions and improve site performance.
These systems may automatically collect information including:
This information is generally anonymous and is used solely for:
The information collected through analytics does not personally identify individual visitors unless required by law or for security purposes.
Our website may also use cookies and similar technologies to enhance user experience and monitor website functionality.
HIPAA and Confidentiality
As a mental health practice, we are subject to the Health Insurance Portability and Accountability Act (HIPAA), applicable federal regulations, and Alabama state laws governing patient privacy.
Information disclosed during evaluations, intake appointments, counseling sessions, treatment planning, and related services is confidential and protected by law.
Protected Health Information (PHI) will not be disclosed without your written authorization except as permitted or required by law.
Permitted Uses and Disclosures
We may use or disclose information for:
Treatment
To coordinate and provide mental healthcare services.
Payment
To bill and collect payment from insurance carriers or responsible parties.
Healthcare Operations
For quality improvement, training, auditing, accreditation, licensing, and business management functions.
Legal Requirements
We may disclose information when required by:
Duty to Warn and Protect
If a client communicates a serious threat of harm to themselves or another person, we may disclose information to family members, medical providers, law enforcement, emergency responders, or other appropriate individuals in accordance with applicable law.
Abuse and Neglect Reporting
We are required to report suspected:
SMS/Text Messaging Policy
SMS Consent
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from Yellow Brick Road Counseling regarding:
Consent to receive text messages is not a condition of receiving treatment.
SMS Privacy Commitment
SMS opt-in information and mobile phone numbers collected for text messaging purposes will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging information is used solely for communications related to services provided by Yellow Brick Road Counseling.
Message Frequency
Message frequency may vary depending upon appointments, treatment needs, billing matters, and administrative communications.
Message and Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying:
STOP
Once you opt out, you will no longer receive SMS communications unless you subsequently re-enroll.
For assistance, reply:
HELP
or contact us using the information below.
Important SMS Disclosure
By filling out a separate HIPAA form, calling, or texting 256-917-1521, customers agree to receive text messages from Yellow Brick Road Counseling, LLC. If you no longer wish to receive text messages, you may opt out at any time by replying STOP.
SMS communications should not be used for emergencies or urgent mental health situations. If you are experiencing a crisis, call 911, call 988, or go to the nearest emergency room.
Links to Other Websites
Our website may contain links to third-party websites or services.
We are not responsible for:
of third-party websites.
When you leave our website, this Privacy Policy no longer applies. Your use of third-party websites is governed by their own privacy policies and terms.
We strongly encourage you to review the privacy policy of every website you visit.
Legal Disclaimer
We reserve the right to disclose personally identifiable information when required by law or when we reasonably believe disclosure is necessary to:
Your Privacy Rights
You have the right to:
Requests should be submitted in writing.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental consent.
Changes to This Policy
Times change, as do privacy expectations. This Privacy Policy is considered a living document and may be modified or updated periodically.
Changes will be posted on this page with an updated Effective Date. Continued use of our website following the posting of changes constitutes acceptance of those changes.
Contact Information
We are committed to conducting business in accordance with this Privacy Policy to ensure that personal information remains protected and confidential.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, please contact:
Yellow Brick Road Counseling
Phone: 256-917-1521
Email: admin@ybrcounseling.com
Website: www.ybrcounseling.com
For SMS assistance, text HELP to 256-917-1521. To opt out, text STOP.
Copyright © 2026 Yellow Brick Road Counseling - All Rights Reserved. This privacy policy applies to the use of www.ybrcounseling.com and all affliated web pages. Your privacy is very important to us. To view the Privacy Policy please click the link at the bottom of the page PRIVACY POLICY. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
GENERAL TERMS
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law (see below). We will protect personal information by reasonable security safeguards, as well as unauthorized access, disclosure, copying, use or modification.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. For example, this website utilizes Google Analytics and server-based analytics packages. These gather limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users. It is used only for site administration, as well as for analysis of website usage and trends.
LINKS TO OTHER WEBSITES
We are not responsible for the practices employed by any websites or services linked to or from our site, including the information or content contained within them. Please remember that when you use a link to go from our site to another website or service, our policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your information. If you are using a third-party website or service and you allow them to access your information, you do so at your own risk. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to this site.
LEGAL DISCLAIMER
We reserve the right to disclose your personally identifiable information as required by law, when we believe that disclosure is necessary to protect our rights, and/or to comply with a judicial proceeding, court order or other legal process.
CHANGES TO OUR POLICY
Times change, as do our privacy expectations. We consider this a living document, and may modify or update this policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances, as a courtesy only. Your continued use of our site after any modification to this policy will constitute your acceptance of such modification.
CONTACT DETAILS
By calling or texting this number 256-917-1521, Customers agree to receive text messages, If you no longer wish to receive text messages, you may opt-out at any time by replying "STOP". We are committed to conducting business in accordance with this policy in order to ensure that the confidentiality of personal information is protected and maintained. We will make readily available to you, information about our policies and practices relating to the management of personal information. Accordingly, if you have any questions or concerns regarding this privacy policy, or you wish to contact us, our contact information regarding these matters is as follows: